Privacy Statement for the SocialMate-Website (www.socialmate.io) and the SocialMate Software (app.socialmate.io)
Note: The data processing that takes place in the context of the use of the SocialMate software is legitimized by a contract for data processing on our behalf and is not the subject of this data protection notice.
General
The provider (in the following also referred to as “we”) collects, uses, and stores your personal data in accordance with the EU General Data Protection Regulation (GDPR). Personal data means any information relating to an identified or identifiable natural person. Below we inform you about the type, extent, and purpose of the collection and use of personal data.
1. Who is responsible for data processing and who can you contact?
The party responsible for data processing is Weblab365 Ltd.
Alasya Park Site 9 Block 16
Famagusta, Cyprus
Telefon: 0090 533 8432 444
Email: admin@socialmate.io
For confidential requests, our Commissioner for Data Protection is always there for you:
Abdulrahman Abojmei
E-Mail: abdulrahman@socialmate.io
2. Which data are being processed and what are the sources of these data?
We process personal data (Art. 4 Nr. 1 GDPR) which we receive while conducting our business as a provider of a cloud solution for social media management (name, addresses, email addresses, further data to technologies or communication content).
3. For what purpose and on what legal basis are the data processed?
We process personal data to be able to provide our services as a Tech-Company and to receive and reply to your requests. We process personal data in accordance with the following data protection-related provisions:
a) Processing personal data with your consent (Art. 6 para. 1 a GDPR):
We process data according to Art. 6 para 1 a GDPR to communicate with you and advert for our services.
b) Processing personal data to fulfill contractual obligations (Art. 6 para. 1 b GDPR):
If we enter a contractual relationship (including the initiation of contractual relation) the processing of personal data takes place for the provision of our services as a cloud software provider to Art. 6 para. 1 b GDPR.
c) Processing personal data to fulfill legal requirements (Art. 6 para. 1 c GDPR):
If our company is subject to a legal obligation that requires the processing of personal data, such as the fulfillment of tax obligations, the processing of personal data is made under Art. 6 para. 1 lit. c GDPR.
d) Processing personal data according to Art. 6 para. 1 d GDPR:
In exceptional cases, the processing of personal data may be required to protect the vital interests of the data subject or another natural person. This could for example be the case where a visitor will be injured on our premises and in consequence, his name, age, health insurance data, or other vital information need to be transmitted to a doctor, hospital, or other third party. In that event, the processing will be made under Art. 6 para. 1 lit. d GDPR.
e) Processing personal data according to Art. 6 para. 1 d GDPR:
Finally, data processing activities can be conducted based on Art. 6 para. 1 lit. f GDPR which covers data processing activities which are do not fall under any of the aforementioned legal provisions and which covers data processing that is necessary for the legitimate interests pursued by us or a third party and provided that such interests are not overridden by the interests or fundamental rights and freedoms of the data subject.
4. Legitimate interests of the controller that are being pursued by the controller or a third party
If the processing of personal data is based on Article 6 para. 1I lit. f GDPR our legitimate interest is the conduct of our business and the related communication with you (recital 47 GDPR).
5. SSL-Encryption
For security reasons and to protect confidential information, such as requests submitted via our contact form, we use SSL encryption. If an encrypted connection has been affected the address line of your browser will show „https://“ instead of „http://“ and you might notice a locker symbol in your browser. If SSL is activated third parties cannot read data that you send to us.
6. Server-Logfiles
shortened IP-address
browser type/ browser version
your operating system
referrer URL (or the website visited previously)
date and time of the server request
amount of transmitted data
your internet service provider
These data will be collected and processed only to measure the statistics of our website performance. These data will not relate to data from other data sources.
7. Use of Cookies
Our Website uses cookies based on Art. 6 para 1 lit. f GDPR. A cookie is a text file that is placed on the device of the user (PC, tablet, smartphone, etc.) and stores certain information referring to the device. If you visit our website from the respective device our server receives information from a cookie. Our server can use this information for different purposes. For example, cookies can be used for tailoring advertising to the user or to provide statistics for the use of the website. In your browser settings, you can allow or deactivate cookies. In the case of deactivating cookies, however, some functionality of our website might not work.
8. Free trial / Registration
You can visit our website without registration. To be able to use full functionality you need to register for a free trial or a paid account. If you register for an account, we ask you to provide us with additional data such as
your name
your address
your company
your email-address
your phone number
If you register for an account we store and process the above-mentioned data entered in the registration form. In this case, we store and process this data. We don´t transfer personal data to third parties. Data will be used only to be able to communicate with you. Storing and processing your data in this context is based on Art. 6 para 1, lit b GDPR.
9. Period of Data Storage
We process and store personal data only for the period, which is required to meet the purpose of processing, or as long and to the extent as statutory laws require us to process and/or store such data.
If the purpose of processing does not apply anymore and the applicable statutory retention requirement expires, we will as a matter of routine erase data or restrict the processing of data in accordance with the applicable statutory laws.
10. Google AdWords Conversion Tracking
This website uses the “Google AdWords Conversion Tracking” feature of Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, United States (“Google”), under Art. 6 para. 1 f) GDPR. Google AdWords Conversion Tracking uses so-called “cookies”, text files that are stored on your computer and that allow you to analyze the use of the website by you if you have clicked on a Google ad. The cookies are valid for a maximum of 90 days. Personal data is not stored. If the cookie is valid, Google and we as the website owner can see that you’ve clicked an ad and reached a specific landing page (e.g., order confirmation page, newsletter signup). These cookies cannot be tracked across multiple websites by different AdWords participants. The cookie generates conversion statistics in Google AdWords. These statistics include the number of users who have clicked on one of our ads. In addition, it counts how many users have come to a landing page that has been tagged with a “conversion tag”. However, the statistics do not contain any data that identifies you.
You can prevent the storage of cookies on your hard disk by selecting “Do not accept cookies” in your browser settings (in MS Internet Explorer under “Tools> Internet Options> Privacy> Settings” in Firefox under “Tools> Settings> Privacy” > Cookies “); however, please note that in this case, you may not be able to use all features of this website to the fullest extent. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. For more information about how Google uses conversion data and its privacy policy of Google, visit: https://support.google.com/adwords/answer/93148?ctx=tltp, https://www.google.de/policies/privacy
11. Google Analytics
By Art. 6 (1) point (f) GDPR, this website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, and text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will normally be transmitted to and stored by Google on servers in the United States.
12. IP-Anonymization
We have activated the functionality of IP anonymization. In case of activation of the IP anonymization, Google will shorten the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area before sending it to the USA. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On our behalf Google will use this information to evaluate your use of the website, compiling reports on website activity, and providing other services relating to website activity and internet usage to the website provider.
Google will not associate your IP address with any other data held by Google.
13. Browser plugin
You may disable the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore, you may prevent Google’s collection and use of cookie-generated data and data regarding your use of the website (incl. your IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB.
14. Opposition to the data collection
You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set which prevents the collection of your data on future visits to this website: Disable Google Analytics
Click here to deactivate the Google Analytics Tracking
For more information on how user data are handled on Google Analytics, please refer to the Google Privacy Policy: https://support.google.com/analytics/answer/6004245?hl=en
15. Contact Form
On our website, we provide a contact form for you to provide the possibility to contact us electronically. If you use our contact form, we store and process the data entered in the form. These are the following data: name, email address, phone number, subject line, company name, and your message. Alternatively, you can contact us by email. In this case, we store and process the data submitted by email. We don´t transfer personal data to third parties. Data will be used only to be able to reply to your request. Storing and processing your personal data in this context is based on Art. 6 para 1, lit f GDPR.
16. Tawk
Our website uses LiveChat software from Tawk.to Inc. 187 East Warm Springs Rd, SB298, Las Vegas, NV, 89119. The storage and processing of your personal data in this context is based on Art. 6 para. 1 lit. f DSGVO. If you use this software, the entered data will also be sent to the provider. More information on the privacy of the Tawk.to Inc. can be found here: https://www.tawk.to/privacy-policy/
17. Facebook
On our page’s plugins of the social network Facebook, provider Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA, are integrated. The processing is based on Art. 6 para. 1 f) GDPR. The Facebook plugins can be recognized by the Facebook logo or the “Like-Button” (“Like”) on our site. An overview of the Facebook plugins can be found here: https://developers.facebook.com/docs/plugins/.
When you visit our pages, the plugin establishes a direct connection between your browser and the Facebook server. Facebook receives the information that you have visited our site with your IP address. If you click on the Facebook “Like-Button” while you are logged into your Facebook account, you can link the contents of our pages to your Facebook profile. As a result, Facebook can assign the visit to our pages to your user account. We point out that we as the provider of the pages are not aware of the content of the data transmitted and their use by Facebook. For more information, see the Facebook Privacy Policy at https://www.facebook.com/privacy/policy/.
If you do not wish Facebook to associate your visit to our pages with your Facebook user account, please log out of your Facebook user account.
18. Twitter
Functions of the Twitter service are integrated into our sites. The processing is based on Art. 6 para. 1 f) GDPR. These features are available through Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. By using Twitter and the “Re-Tweet” function, the websites you visit will be linked to your Twitter account and shared with other users. This data is also transmitted to Twitter. We point out that we as the provider of the pages are not aware of the content of the transmitted data and their use by Twitter. For more information, see the Twitter Privacy Policy at https://twitter.com/privacy.
You can change your privacy settings on Twitter in the account settings at: https://twitter.com/account/settings.
19. LinkedIn
Our website uses features of the LinkedIn network. The processing is based on Art. 6 para. 1 f) GDPR. The provider is LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, United States. Each time you visit one of our pages that contains LinkedIn features, it will connect to LinkedIn servers. LinkedIn is informed that you have visited our website with your IP address. If you click LinkedIn’s “Recommend Button” and are logged in to your LinkedIn account, LinkedIn will be able to associate your visit to our website with you and your user account. We point out that we as the provider of the pages have no knowledge of the content of the transmitted data and their use by LinkedIn.
For more information, see the LinkedIn privacy statement at: https://www.linkedin.com/legal/privacy-policy
20. Xing
Our website uses functions of the network XING. Provider is the XING AG, Dammtorstraße 29-32, 20354 Hamburg, Germany. The processing is based on Art. 6 para. 1 f) GDPR. Each time you visit one of our sites that contains XING features, it will connect to XING servers. The storage of personal data is not done to our knowledge. In particular, no IP addresses are stored or the usage behavior is evaluated.
Further information on data protection and the XING Share button can be found in XING’s privacy policy at: https://www.xing.com/app/share?op=data protection
21. YouTube
Using the YouTube API, you can integrate comments on YouTube videos into your SocialMate. For this, we access the following information via an API: Title of the channel in which the commented video is located, title of the commented video, and comment text. You can add your own comments within the SocialMate or reply to imported comments. Your comments or replies to comments will then be sent to YouTube via the API and displayed in the comment section of the corresponding video.
For more information on the purpose, scope, and further processing and use of the data by YouTube, as well as your rights and privacy practices, please refer to the Google Privacy Policy: https://developers.google.com/terms/api-services-user-data-policy
22. Pinterest
On our site, we use social plugins from the Pinterest social network operated by Pinterest Inc., 808 Brannan Street, San Francisco, CA 94103-490, USA (“Pinterest”). The processing is based on Art. 6 para. 1 f) GDPR. When you visit a page that contains such a plugin, your browser connects directly to the servers of Pinterest. The plugin transmits protocol data to the server of Pinterest in the USA. This log data may include your IP address, the address of the websites visited, which also includes Pinterest features, browser type and settings, the date and time of the request, how you use Pinterest and cookies.
For more information on the purpose, scope, and further processing and use of the data by Pinterest, as well as your rights and privacy practices, please refer to the Pinterest Privacy Policy: https://about.pinterest.com/en/privacy-policy
23. Whatsapp
We use social plugins from Whatsapp. WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbor, Dublin 2, Ireland
The processing is based on Art. 6 para. 1 f) GDPR. When you visit a page that contains such a plugin, your browser connects directly to Whatsapp’s servers. The plugin transmits log data to the Whatsapp server. This log data may include your IP address, the address of the websites visited, which also includes Pinterest features, browser type and settings, the date and time of the request, your use of WhatsApp, and cookies. For more information on the purpose, scope, and further processing and use of the data by Whatsapp, as well as your rights and options for protecting your privacy, see the Whatsapp Privacy Policy at: https://www.whatsapp.com/legal/#privacy- policy-contact information
24. Information about the transfer of personal data to a third country
We use various cloud services as part of our service, i.e. US-based providers or providers from other states outside the EU/EEA who also process personal data on our behalf (e.g. name, e-mail address, and possibly others).
We expressly point out that, with regard to the USA, no adequacy decision of the European Commission has been issued so far.
We will only transfer personal data to a provider in the USA if this transmission is permitted by the so-called Privacy Shield Agreement and/or the transmission is legitimized by standard data protection clauses (standard contractual clauses). The guarantees for the privacy shield can be found here:
https://www.privacyshield.gov/EU-US-Framework
The standard contract clauses can be found here:
http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2010:039:0005:0018:DE:PDF
25. Documentation of declared consent
If you have given us consent under Art. 7 DSGVO, § 7 UWG to contact you via email, then your consent is as follows:
X Yes, I want to receive all editions of the SocialMate by E-Mail (cancellable at any time)
or
X Just fill out the form below and we will arrange an appointment with you for a free 30-minute demo shortly. Of course, you can revoke your consent to the use of your data at any time free of charge (for example, by email)!
You can withdraw a given consent at any time free of charge. A withdrawal can e.g., be done by email or by post, or by using the unsubscribe function in the respective email.
26. Rights of Data Subject
The data subject has a gem. Art. 15 GDPR the right to obtain free information on request about the personal data stored about him as well as the purpose of the data processing. The data subject also has a gem. Articles 16, 17, and 18 GDPR the right to correct incorrect data and block and delete personal data. Moreover, the data subject has, subject to Art. 20 GDPR, the right to receive the personal data concerning him or her, which he or she has provided to us, in a structured, commonly used, and machine-readable format, and the right to transmit those data to another controller without hindrance from our part. According to Art. 21 (1) GDPR, the data subject shall also have the right to object, on grounds relating to his or her situation, at any time to the processing of personal data concerning him or her which is based on point (e) or (f) of Art. 6 (1) GDPR. We will comply with the aforementioned requests if and to the extent such compliance is required by the applicable statutory laws. Requests for access to and rectification or erasure of personal data or restriction of processing may be directed to the email or postal address stated in our website’s imprint. Each data subject has the right to complain to a supervisory authority about the alleged infringement if the data subject considers that the processing of personal data relating to him or she infringes the GDPR.
Updated on February 3, 2023
